FAQ

Frequently Asked Questions

Where do you ship to?
We currently ship internationally!

How long does delivery take?
Orders are processed within 24 hours of being placed. Delivery typically takes 2-5 business days depending on your location.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly from the carrier's website or via our Order Tracker page.

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To start a return, contact us at [your email] and we'll guide you through the process.

My item arrived damaged — what do I do?
We're sorry to hear that! Please email us at [your email] with a photo of the damage within 7 days of receiving your order and we'll make it right with a replacement or full refund.

Can I cancel or change my order?
Orders can be cancelled or modified within 24 hours of being placed. After that, your order may already be in processing and we may not be able to make changes.

Do you offer refunds?
Yes. Once your return is received and inspected, we'll issue a refund to your original payment method within 5–10 business days.

How do I contact support?
You can reach us via our Contact page or email us directly at ShopBevlora@gmail.com We aim to respond within 24–48 hours on business days.